Enhancing Security with Two-Step Verification

Two-Step Verification is an extra layer of security to protect your Neighbors Public Safety Service (NPSS) account from unauthorized access.

Every time you sign into NPSS, you will receive a One-Time Passcode to either your mobile phone or email address. You will have to enter your password and a six-digit code to successfully sign in.

  • The six-digit code expires after 10 minutes
  • If you haven't received the six-digit code, you can resend the code after 60 seconds have elapsed
  • You can select “Remember this browser” to indicate you are using a trusted device and browser

Troubleshooting

What happens if I'm unable to receive, or cannot locate, the Two-Step Verification text message?

Attempt to resend the code. If you are still unable to receive the code through text message, please reach out to customer support or email publicsafetysupport@ring.com.

Note: Codes expire 10 minutes after the login attempt.

What happens if I'm unable to receive, or cannot locate, the Two-Step Verification email?

Search your email. This email should include the six-digit code necessary to sign in to your account.

Note: Codes expire 10 minutes after the login attempt.

Double-check spam folders or other filters that might be active on your email account.

FAQs

What is Two-Step Verification?

Two-Step Verification is a mandatory and enhanced security feature that helps keep your account secure and prevents unauthorized users from gaining access. With every new login to your NPSS account, you will need to provide two pieces of information — your password and the six-digit verification code. The six-digit code expires after 10 minutes.

Is this feature available for every NPSS user? Is it mandatory?

Yes - this feature is available to all Public Safety administrators and users.
Yes - this feature is mandatory.

Why did Neighbors Public Safety Service add this feature?

Two-Step Verification is an extra layer of security to protect your Neighbors Public Safety Service (NPSS) account from unauthorized access. With Two-Step Verification, only you can access your account on a trusted device and browser.

Am I going to have to do this every time I log into my account?

Verification is required for every valid user session on NPSS. We also have a “Remember this browser” option, by selecting this, any future logins from that particular device and browser will not require additional account verification.

How long does the six-digit code last?

The six-digit code last for 10 minutes.

What happens if I don't receive the code at my email address?

Be sure to check your spam filters. If you still haven't received it, you can resend the code after 60 seconds have elapsed.

Are users being forced to log out of their accounts because of this feature?

No.

Can you opt-out of Two-Step Verification?

No.

If I have text message verification turned on, will I still receive the Two-Step Verification email?

No. If you already have text message verification enabled, you will receive the six-digit code through a text message instead of an email.

You can manage your two-step verification settings via selecting Profile → My Profile → Account Verification.

What if I set up my Public Safety account with an email I no longer use / have access to?

If you have an email tied to a NPSS account that you no longer use or have access to, you should reach out to your Administrator to update your email or contact publicsafetysupport@ring.com

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