Can I Use The Same Email Address for Neighbors Public Safety Service (NPSS) and Ring and/or Neighbors App?

Public Safety Users are required to utilize their official agency email address when accessing NPSS. If your official agency email address is currently being used on the Ring App or Neighbors App, you will need to update it with a personal email address.

How do I update my Ring/Neighbors email address?

Please update it to your personal email address by following these steps:
Step 1: Login to the Ring App. If you don’t have the Ring App, please download it here. This cannot be done from the Neighbors App or Ring website.
Step 2:
Select the Hamburger menu/icon in the top left hand corner
Step 3:
Select Account
Step 4:
Select Email
Step 5:
Input your password
Step 6:
Update email and save your selection
Step 7:
After your email is updated, do one of the following:

A) If you already have an NPSS account, fill out this form and include the message "Reinstate my NPSS account".

B) If you need an NPSS account to be created, reach out to your department admin.

 

Troubleshooting

I am unable to select my email to edit it.

Please ensure that you are have the most recent version of the Ring App installed on your mobile device.

 

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