Local Agency Users are required to utilize their official agency email address when accessing NPSS. If your official agency email address is currently being used on the Ring App or Neighbors App, you will need to update it with a personal email address.
How do I update my Ring/Neighbors email address through the Ring App?
Step 1: Login to the Ring App. If you don’t have the Ring App, please download it here. This cannot be done from the Neighbors App.
Step 2: Select the Hamburger menu/icon in the top left hand corner
Step 3: Select Control Center
Step 4: Select Account Management
Step 5: Choose “Update” next to email (please change this to a personal email address)
Step 6: Verify and Update
Step 7: After your email is updated, do one of the following:
A) If you already have an NPSS account, reach out to your department admins to reactivate you. Fill out this form to find out who your admins are.
B) If you need an NPSS account to be created, reach out to your department admins. Fill out this form to find out who your admins are.
How do I update my Ring/Neighbors email address through the Ring website?
Step 1: Go to Ring.com
Step 2: Select “Login” at the top right corner
Step 3: Login with your department issued email
Step 4: Click on “Account” at top right corner and select “Control Center”
Step 5: Choose “Update” next to email (please change this to a personal email address)
Step 6: Verify and Update
Step 7: After your email is updated, do one of the following:
A) If you already have an NPSS account, reach out to your department admins to reactivate you. Fill out this form to find out who your admins are.
B) If you need an NPSS account to be created, reach out to your department admins. Fill out this form to find out who your admins are.
Troubleshooting
Q:I forgot my Ring/Neighbors by Ring account password.
A:Reset your password here.
Q:Can I utilize my department-issued email to establish a Ring/Neighbors by Ring app account if I already have an active Neighbors Public Safety Service account?
A: No. To create a Ring/Neighbors by Ring app account, please use your personal email address.