Post and Comment Examples

The following article provides real examples of local public safety agencies using Neighbors to help their community members. The following posts and comments demonstrate how Ring and Neighbors App users can benefit from their local public safety agency providing incident information, updates on closed or ongoing investigations and utilizing other community-building opportunities uniquely possible on Neighbors.

Ring believes when communities work together, safer neighborhoods can become a reality.

Posts

5 common types of posts that agencies create:

  1. Introduction. Greet your residents and let them know you are now on Neighbors.
  2. Safety Tips & Advice. Public Service Announcements and crime prevention tips.
  3. Announcements. City/county announcements or event information.
  4. Updates & Resolutions. Providing new information about a situation or incident.
  5. Requesting Assistance. Asking residents for help with an investigation.

 

1. Introduction

Introduction Post 

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Sample Message:
Hello [CITY / NEIGHBORHOOD NAME] Community!  This is [NAME / TITLE OF PUBLIC SAFETY USER] from the [AGENCY/DIVISION].  We are excited to be joining Neighbors in our efforts to connect with residents and improve the safety of our communities.  Neighbors allows you, the user, to share photos, videos and information related to local crime and safety incidents so fellow residents can stay informed.  

The [AGENCY NAME] can view what local residents have posted publicly to Neighbors and can now chime-in with relevant updates or safety alerts to help residents stay informed.  You do not need a Ring device to join Neighbors.  Anyone with a smartphone can download the Neighbors App in order to receive updates and have the option to post photos or videos from any device.

Feel free to spread the word and make sure to always report criminal activity or emergency situations directly to the [AGENCY NAME] by contacting [PHONE NUMBER and/or EMAIL].


 

2. Safety Tips & Advice

9 PM Routine

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Sample Message:
"Make these simple steps a habit!"


 

Reporting Crimes/Non-Emergency Number

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Sample Message:
"At the [AGENCY NAME] we often see crimes reported on the Neighbors App that are not reported to the police. If you are a victim of a crime and it is not an emergency please call [NON-EMERGENCY NUMBER] to report it. Your neighborhoods are patrolled strategically based on information and reports we receive. Thank you - [AGENCY INITIALS]"


 

Summer Safety Tips

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Sample Message:
"As summer temperatures rise, remember to protect yourself from heat-related incidents. The [AGENCY NAME] reminds you to take these 6 precautions to ensure you and your neighbors are able to enjoy the summer weather safely."


 

COVID-19 Safety Tips

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Sample Message:
"COVID-19 Safety Tips"


 

Scam Alert

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Sample Message:
"The [AGENCY NAME] has been informed of a phone scam that has been targeting our area. The caller states that they are a police officer and that you have a warrant that needs to be taken care of by the end of the day. The caller advises that you may call the following number to take care of this matter, [INSERT NUMBER]. This is a scam. Do not give any personal information out over the phone."


 

3. Announcements

Inviting Residents to a Community Event

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Sample Message:
"Join us for National Night Out 2019! [EVENT DATE], [EVENT TIME] Meet [AGENCY NAME] [OFFICERS/DEPUTIES] Free Food Swim in the GR Community Pool Bust a Move on the Dance Floor Win NJ Devils VIP Tickets ALL FREE!"


 

Inviting Residents to a Virtual Event

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Sample Message:
"Join the [AGENCY NAME] as we host a Virtual Town Hall Meeting with [NAME] on [DATE] at [TIME]. [AGENCY NAME] will walk [CITY/COUNTY] businesses and residents through [TOPIC(S)]. Sheriff Freeman will also answer questions from the community. For more information and to register click here: [URL Link]"


 

Inviting Residents to Coffee with a Cop

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Sample Message:
"Please join us at [EVENT LOCATION] [EVENT DATE], at [EVENT TIME]."


 

4. Updates and Resolutions

Road Closure

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Sample Message:
"[AGENCY NAME] is assisting the Fire Department with a gas leak investigation. Currently [STREET NAME] is closed from [STREET NAME] to [STREET NAME]. Please avoid that area for the time being."


 

Notifying Residents of Police Activity

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Sample Message:
"UPDATE 8:27 p.m. Suspect safely in custody. We will be working to clear the area soon. Thank you to all neighbors for your patience.

Good afternoon. We are working carefully to get a wanted man to come out of an apartment in this area. Adjacent apartments have been cleared. The surrounding area is safe, but please avoid the area to allow first responder vehicles access."


 

5. Requesting Assistance

Theft from Motor Vehicles

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Sample Message:
"Good evening, I’m looking for video recordings that may help with an investigation of recent thefts from motor vehicles that occurred in the [NEIGHBORHOOD] community during [TIME FRAME] on [INCIDENT DATE]. The suspects were seen at approximately [INCIDENT TIME] driving a [VEHICLE DESCRIPTION] in the community. Any questions, please contact me at [YOUR EMAIL] or at [YOUR PHONE NUMBER]."


 

Home Invasion

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Sample Message:
"The [AGENCY INITIALS] is investigating a just occurred Home Invasion in the Area of [NEIGHBORHOOD]. If you have any information on this crime or any video of suspicious activity during the hours of [TIME FRAME] please contact [YOUR EMAIL]. Thank you."


 

Requests for Video and Community Assistance 

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Sample Message:
Original Post: "Hey neighbors, this is [YOUR NAME] and [AGENCY INITIALS] is requesting any video residents may have and want to share from [INCIDENT DATE] between [TIME FRAME that shows a [VEHICLE DESCRIPTION] driving down their street. This vehicle is believed to be related to a crime. The vehicle was last seen in the [INCIDENT AREA] and the surrounding neighborhoods. If you can help, please share any information by emailing."

Reply to community: "We currently rely on our partnership with you, the citizens, to provide us with information when crime happens in your area. Many times, neighbors will help solve other neighbors crime and not even know it. If you hear of something happening in your neighborhood, check your cameras and if you even believe it is important, we would love for you to share it with us and our investigators can check out any leads!!"


 

Comments

4 common types of comments that agencies create:

  1. General. Thanking residents and reminding them to file a report.
  2. Safety Tips & Advice. PSA and crime prevention tips.
  3. Updates & Resolutions. Providing new information about a situation or incident.
  4. Requesting Assistance. Asking residents for help with an investigation.

 

1. General

Thanking Residents

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Sample Message:
"Thank you for sharing this information with your neighbors to increase awareness! We would encourage you to always report this information to police, even if nothing was taken so that officers are aware of ongoing issues in your area and can initiate extra patrols."


 

2. Safety Tips & Advice

Auto Safety

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Sample Message:
"Thank you for sharing. Locked or not it is truly unnerving to have someone violate your sense of security by burglarizing your vehicle. Sharing this can serve as a painful reminder to neighbors to lock doors and hide valuables. When criminals realize there are no more easy targets in an area, they will go somewhere else to find easier prey. If you have been victimized or saw someone attempted to get into your vehicle, please call [NON-EMERGENCY NUMBER]. Together we can prevent crime in [CITY/COUNTY]. Stay Safe!"


 

3. Updates & Resolutions

Providing an Update

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 Sample Message:
"[AGENCY] [OFFICERS/DEPUTIES] are currently on scene with a vehicle and vehicle owner matching the complaint below. The driver will be educated on traffic safety and traffic laws. Officers will be present in the area on oncoming days for enforcement purposes. Thank you for posting. Thank you to the citizen who called in with the additional information. #workingtogether"


 

Announcing a Resolved Incident

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Sample Message:
"Three subjects were committing vehicle burglaries in your neighborhood. All three subjects were taken into custody by [AGENCY NAME]. Stay safe and have a nice day."


 

4. Requesting Assistance

Asking for Video

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Sample Message:
"The [AGENCY NAME] is investigating this case. If you have video to share that is linked to this case please contact [YOUR NAME] at [YOUR NUMBER]"

 

 

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