I am not able to create a post. I click the Post button but nothing happens. What’s going on?
New posts can take up to a minute to be processed, assuming you have a good connection speed. For slower connection speeds, it could take a few more minutes.
I created a post, but I don’t see it in my feed. Where is it?
Check the Incident Map to ensure the address you attached to the post is within the map view. If it’s not, you can zoom out to include the location of the address.
I see a 502 or 522 error when trying to access Neighbors Public Safety Service. How do I resolve it?
Try clearing your cache and cookies from the web browser. See below for instructions based on your browser type:
For Google Chrome, click here
For Internet Explorer, click here
For Firefox, click here
Safari, click here
If the issue still persists, please reach out to a Ring team member with a screenshot of the error and the time in which you experienced the issue.
I don’t see the Neighbors Feed upon logging in. What’s going on?
Please reach out to the Ring team here for further assistance.
I don’t see the map and/or I see issues with it. What’s going on?
Please ensure you have WebGL enabled. To check if you have WebGL enabled, visit this link. If the issue persists, reach out to the Ring team here for further assistance.
I see a white screen when I log in. What’s going on?
Please reach out to the Ring team here for further assistance.
I am not receiving any emails from NPSS. How do I resolve it?
If you are unable to receive emails from NPSS, have your IT department whitelist the following email addresses:
no-reply@publicsafety.ring.com