Troubleshooting

I am not able to create a post. I click the Post button but nothing happens. What’s going on?

New posts can take up to a minute to be processed, assuming you have a good connection speed. For slower connection speeds, it could take a few more minutes.

I created a post, but I don’t see it in my feed. Where is it?

Check the Incident Map to ensure the address you attached to the post is within the map view. If it’s not, you can zoom out to include the location of the address.

I see a 502 or 522 error when trying to access Neighbors Public Safety Service. How do I resolve it? 

Try clearing your cache and cookies from the web browser. See below for instructions based on your browser type:

For Google Chrome, click here

For Internet Explorer, click here

For Firefox, click here

Safari, click here

 If the issue still persists, please reach out to a Ring team member with a screenshot of the error and the time in which you experienced the issue.  

I don’t see the Neighbors Feed upon logging in. What’s going on?

Please reach out to a Ring team member directly or email the Ring team at publicsafety@ring.com for further assistance.

I don’t see the map and/or I see issues with it. What’s going on?

Please ensure you have WebGL enabled. To check if you have WebGL enabled, visit this link. If the issue persists, reach out to a Ring Account Manager directly or email the Ring team at publicsafetysupport@ring.com.

I see a white screen when I log in. What’s going on?

Please reach out to a Ring Account Manager directly or email the Ring team at publicsafetysupport@ring.com for further assistance.

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