1) Be sure that you are resetting your password from https://publicsafety.ring.com/password/new. You cannot reset your Neighbors Public Safety Service password on the Ring app, Neighbors app or Ring.com.
2) Check your spam folder for this email.
3) Please reach out to your IT department to add no-reply@publicsafety.ring.com to your safe senders list if you did not receive your password reset email.