A user has an active NPSS account but when they try to login, it says their account is disabled. How can I re-enable their account?

The Disabled Account message means that the user’s department email address is being used on both the Ring app (customer side) and Neighbors Public Safety Service. The user will need to change their email address on the Ring app by following these directions. This must be done from the Ring app - it can’t be done from the Neighbors app or Ring website.

Once this step is completed, the user must let us know by filling out this form and we can re-enable the account.

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